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Privacy Policy and Data Protection

These Privacy and Data Protection Rules apply to La Vigne, a product of Travel Factory Sàrl (Chemin des Fleurettes 25, 1007 Lausanne), hereinafter referred to as “La Vigne”.


For La Vigne, the protection of your personal data is essential, which is why we are committed to respecting the highest standards and regulations in this area. Accordingly, these Privacy and Data Protection Rules inform our Users of the scope, type and use of the information we collect.

Personal data collected by La Vigne

By using the Site and the Online Services offered there, the User explicitly accepts that his personal data will be collected and used under the conditions defined in this document, in accordance with the Federal Law on Data Protection of June 19 1992.


The rules of confidentiality and data protection may be subject to modifications. They are accessible at any time on the Site and prevail over any other version or any other contradictory document.


La Vigne undertakes to comply with the legislation in force regarding the protection of personal data.


The La Vigne website is hosted on the platform. provides us with the online platform that allows us to present and sell our products and services to you. Your data may be stored through's data storage, databases and general applications. They store your data on secure servers behind a firewall.


The User agrees to provide his data to La Vigne as part of his Order.

La Vigne undertakes not to transfer personal data from the platform to third parties, unless otherwise provided by law.


La Vigne ensures that the management of personal data complies with Swiss data protection law, which applies regardless of the country in which the User is located.


Any access to the Site results in the recording of various data, in particular:

  • E-mail address

  • Last name First Name

  • Address

  • Address of the place where the Service will take place

  • Phone number

  • Acceptance of the T&Cs and rules of confidentiality and protection of data and cookies

  • Online Account Information (including date opened and username)

  • Information on purchases and reservations made (date, places, times of purchase, quantity, type, value, baskets, interrupted baskets, purchase history)

  • Visitor's IP address, date and time of access, name of file called, pages viewed  etc...


Personal data is subject to computer processing allowing the management of your Orders. They can also be used by La Vigne for statistical studies, or to provide you with specific one-off offers.


The data is treated confidentially. They are not transmitted outside La Vigne or to any other third party, unless the law in force requires it, in particular when the competent criminal judicial authority so requests.


Personal data will never be sold to third parties.


For any questions regarding privacy or GDPR compliance, the User's request can be sent via the contact page of the Site.


La Vigne uses cookies to improve your navigation and to track site traffic via Google Analytics services.


A cookie is a text file installed on your computer, which makes it possible to store data relating to your browsing on our Site. This data can be, for example, the duration of the connection or the pages consulted. In particular, they allow La Vigne to analyze the quality and browsing habits and to adapt its operation in order to make it easier for you.


This Site uses, among other things, Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies (small files, which do not allow the identification of the User, but which record information relating to the navigation of a computer on a site) to help the website analyze the Use of the Site by its Users. The data generated by the cookies concerning your Use of the Site (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for its publisher and providing other services relating to Site activity and use of the Site. 'Internet. Google may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including in particular the publisher of this Site. Google will not combine your IP address with any other data held by Google. Google has adhered to the data protection principles of the EU-US “Privacy Shield” established by the European Commission on July 12, 2016. These principles, negotiated between the American authorities and the European Commission in 2016, are essentially based on those of Directive 95/46 of October 24, 1995 and provide adequate protection for data transfers from the European Union to companies established in the United States.


It is possible for the User to deactivate the use of cookies by selecting the appropriate settings in your browser. However, such deactivation could prevent the use of certain features of this Site. By using this Website, the User expressly consents to the processing of their personal data by La Vigne and Google under the conditions and for the purposes described above.

Social media

On our Site you will find links to social media networks such as Facebook and Instagram.  


These are not plug-ins that transmit data to the provider when the page is loaded without the user having any influence. These buttons to social media networks, only redirect you to the social media network, mentioning our Website for the purpose of sharing. No user data is transmitted from the website to the social media network.


If you are already logged into the relevant social media service when you click the button, the sharing dialog will detect this so you can share the content directly. If not, you will be asked to log in to the social media network. From there, you will be on the website of the respective social media network.


Clicking on the button for Facebook takes you to the website of Facebook Inc, 1601 S. California Ave, Palo Ave, CA 04304, USA. Information on the collection, storage and use of your data by Facebook Inc. can be found in the data protection guidelines of the provider:  


Clicking on the button for Instagram takes you to the website of Instagram LLC, 1601 Willow Rd, Menlo Park, CA49025, USA. Information about the collection, storage and use of your data by Instagram LLC can be found in the privacy policy of the provider:  

Links to other websites

The online offer of La Vigne may contain links to other websites. La Vigne has no influence on the respect of the privacy policy by their operators. La Vigne excludes all responsibility for third party websites that can be accessed through the links.


We prefer payments by bank transfer, which do not require any storage of personal information. Alternatively, we offer payment by TWINT; in this case, the storage and use of your payment data will be handled by TWINT AG in accordance with the confidentiality rules of this provider.

Form pages, telephone inquiries


On our Site, there is the possibility to contact us on various topics. These include, for example, forms for reservation requests, callback requests, feedback, special customer requests, etc.  


Depending on the background of the contact, various data is requested in the form. Personal data such as title, first name, last name and e-mail address are generally required to establish contact and personal address. If you use a form for a callback or an appointment request, additional data such as the telephone number may also be requested. You can also send us your messages using the form.


We store your contact details and messages etc. in order to be able to answer and process your request, your reservation, etc. The data is kept for as long as we need it to respond to your request, to provide the reserved services, etc. We are obligated to retain business data for ten years.


These provisions apply by analogy to requests for information and information by telephone.

Direct advertising

In addition to the booking confirmation, we may occasionally send you emails with advertising content for other services similar to your booking. You can oppose this sending at any time by sending an email to without incurring any costs. Upon receipt of your objection, we will immediately stop sending.

User Rights

In accordance with the provisions of articles 5 and 8 of the Federal Law on Data Protection of June 19, 1992, the User has a right of access, rectification, blocking and deletion of personal data concerning him, that he can exercise by sending his request via the contact page of the Site.


La Vigne guarantees the consultation of his personal data to the User for the duration of their conservation. The User remains free to request the deletion of his personal data at any time.


A deletion request must be sent via the contact page of the Site.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make material changes to this policy, we will notify you here when we update it, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use it and/or disclose.

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