General Terms and Conditions (GTC)
1. Object
These general terms and conditions govern the legal relationship between the client and La Vigne, a product of the company Travel Factory Sàrl.
La Vigne offers vinotherapy experiences (Care Rituals) in pop-up spas and hotels.
2. Booking
Bookings made through our website www.la-vigne.ch form the contractual basis. Clients select their preferred location and ritual, choose a date and time slot, then pay the full amount via the Datatrans payment system (credit card or Twint). The booking is definitively confirmed upon payment. The contract is concluded once the client receives the booking confirmation by email.
It is also possible to book directly through our partner hotels and pay at the hotel upon check-out.
Bookings with a gift voucher can be made on our website by entering the voucher number at the end of the booking process.
Care Rituals are offered for one or two persons. As the spas are fully privatized, bookings for one person are only available at the beginning or end of the day. Other time slots may occasionally be available depending on availability.
As La Vigne spas are temporary, the Ritual will take place at the location of the spa on the selected date.
Only clients who meet the following conditions may book a Ritual:
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Be over 18 years old.
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Have full legal capacity.
3. Delay or Cancellation
3.1 Delay
If the client arrives late to their vinotherapy Ritual, the session cannot be extended. Clients are also required to notify La Vigne of any delay as soon as possible by calling +41 78 222 09 61..
3.2 Cancellation or Rescheduling
As this is a fully privatized experience, bookings may be canceled or rescheduled up to 72 hours before the appointment. After this period, the booking will be fully charged. Clients must cancel or reschedule by email at info@la-vigne.ch or by calling +41 78 222 09 61, providing their full name, date, location, and time of the Ritual.
Only one last-minute rescheduling will be accepted.
La Vigne reserves the right to cancel a booking without notice in the event of non-payment.
3.3 Weather conditions
La Vigne spas remain open in mildly adverse weather. No cancellations will be accepted due to weather conditions.
4. Terms of payment
Prices on our website are shown in Swiss Francs (CHF), all taxes included.
The amount charged to the client corresponds to the rate displayed at the time of booking and stated in the confirmation email.
Payment is made through our online shop at https://shop.la-vigne.ch/fr/reservation-domaine. Accepted payment methods are credit card (Visa or Mastercard) and Twint.
Gift vouchers are non-refundable.
5. Liability
Before booking and prior to the start of the treatment, clients must inform us of any allergies, pregnancy, medical conditions, recent surgeries, or ongoing treatments that may impact the session. Treatments are not provided to clients who are less than 3 months or more than 7 months pregnant or suffering from serious illnesses.
Vinotherapy treatments on our website are for relaxation or aesthetic purposes only and do not offer any medical benefit.
La Vigne is not liable for failure to deliver the service due to force majeure (e.g., natural disasters, epidemics, disturbances), unforeseen or unavoidable events, official regulations, or strikes that significantly hinder the experience.
Clients acknowledge that photos on www.la-vigne.ch are non-contractual. All information on the website is subject to change at any time without notice or liability.
6. Other provisions
6.1 Damages
The client is liable for any damage or loss caused intentionally or through negligence, either by themselves or their guests, to La Vigne spa equipment. La Vigne is not required to prove responsibility.
La Vigne accepts no liability in case of theft (a safe is provided for clients).
6.2 Changing Facilities
Bathrooms in the spas are not equipped for full grooming (no hairdryers, etc.), and La Vigne’s facilities do not include shared changing rooms.
6.3 Showers
Two showers are included in the La Vigne and Prestige Rituals (one after exfoliation, one after body wrap). The “Les Trésors du Marc” Ritual includes one shower. Rituals consisting solely of massage or facial care do not include showers.
6.4 Environment
La Vigne spas are set outdoors, in the vineyards near partner estates. Vineyard maintenance and oenotourism activities may occur nearby and cause noise disturbances. La Vigne makes every effort to minimize these and ensure a smooth experience. No cancellations will be accepted for these reasons.
6.5 Intellectual Property
All Rituals and products, along with all intellectual property rights (brands, logos, images, texts, and other content on www.la-vigne.ch), remain the property of La Vigne. Use for commercial or public purposes is prohibited.
6.6 Applicable Law and Jurisdiction
Swiss law governs the legal relationship between the client and La Vigne, a product of Travel Factory Sàrl.
Jurisdiction is assigned to Lausanne.
7. Gift vouchers
Gift vouchers are valid for two years from the date of purchase. After that, they are no longer valid. They may be used on our website under the "Booking" section. If the value of the booking is less than the voucher, the remaining balance can be used for another reservation within the validity period.
Gift vouchers cannot be returned, refunded, or exchanged for cash. They may not be applied to past orders but can be transferred to another person.
The La Vigne website (www.la-vigne.ch) and the French version of the terms and conditions shall prevail.